Returns & Exchanges

At Patricks AU, we stand behind the performance of our high-performance grooming range and offer a 30-day return policy for unused products in their original packaging. We are dedicated to ensuring you are completely satisfied with your luxury skincare and haircare experience.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via the support portal with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original, unopened packaging to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided shipping label to your parcel and drop it off at any authorized postage location; we recommend obtaining a tracking receipt.

• 4.
  Quality Review & Refund

  Once our laboratory team verifies the condition of the returned goods, your refund will be processed to your original payment method within 5-7 business days.